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Terms & Conditions

 

Placing An Order Online

Please use the below link

GUIDE.pdf

Age Restriction

Alcohol is not for sale to people under the age of 18, and it should be consumed responsibly and appropriately. For the facts about alcohol visit drinkaware.co.uk.

Because we sell age restricted items we ask you to confirm you are over 18 by agreeing to our Terms & Conditions (you will be asked to tick this box at the checkout).

Delivery

Your order will normally be dispatched within 2-3 working days of receipt and delivered by Royal Mail or Courier. It is very important that you provide a delivery address where there will be someone in to accept the parcel during working hours, otherwise you may have to collect the goods from a local depot.

We do not send out any orders on a Friday to avoid being stored in a depot over the weekend, which means we do not deliver on a Saturday.

NB. we reserve the right to charge customers for costs arising from their failure to accept a delivery, although we will do everything possible to avoid this.

Delivery Of Chilled Goods

In order to keep your products at recommended temperatures we recomend to purchase a Coldbox while in transit, all of your items are placed in these Polystyrene boxes, which offer the very best insulation for temperature sensitive products.

Expanded Polystyrene has a very low rate of thermal conductivity, which ensures the produce inside the box are kept at a stable temperature regardless of outside conditions. It is also lightweight, odourless, non-toxic and hygienic, approved for direct contact with food, fully recyclable and can be re-used.

In order to keep products frozen up to 24 hours, the Polystyrene boxes are used in conjunction with non-hydrated ice pads. These are non-toxic, are approved to come into direct contact with food and can be re-used.

An extra fee of £6.00 which includes an icepad

Delivery Charges

Mainland England and Wales (including VAT):

Delivery is FREE if you spend £50 or more. And for smaller orders it will be £2.50 and over.. The final delivery cost will be shown when you update your order at the checkout. 

Highlands & Scottish Islands (including VAT):

Delivery starts from £12.80 to £26.00 for 15kg orders. The final delivery cost will be shown when you update your order at the checkout.

For delivery to Scottish Highlands (Any place north of Dundee and Oban) please select Highland as a state/Province.

Isle of Wight (Including VAT):

Delivery starts from £13.50 to £40.00 for larger order. The final delivery cost will be shown when you update your order at the checkout.

Please contact us for a price on non-UK mainland deliveries.

nb. if you order any chilled items there is an additional charge of £6 to cover the cost of a coldbox and icepad – this is explained in more detail on the Cheese & Dairy page.

Items Out Of Stock

We aim to show correct stock information on the website but with fast-selling lines it is not always possible to keep it 100% accurate. If an item you’ve ordered is unavailable we’ll contact you to advise the estimated delivery date, and suggest an alternative item if appropriate.

Any Problems?
Your parcel should arrive within a week – please tell us if it doesn’t so we can investigate.

If you receive incorrect or damaged goods please inform us within 3 days of receipt.

Your Privacy

We do not have access to the details you provide to Paypal when making payment, and theirs is a very safe and secure system – see here for more information about Paypal security.

We store only the details needed in order to contact you and make the delivery, and we do not reveal this information to anyone else.

Feedback

If you have any queries or suggestions please contact us – we welcome all feedback whether it is positive or negative.

© 2017 Athenian Grocery